Terms and conditions
VIGAR offers its new online store, a service where you will find a shop open 24 hours a day, every day of the year and where you can buy branded items comfortably without leaving home.
Next, you have available the general conditions that regulate the purchase of our products through this website www.vigar.com or any other web page to which we can redirect you through a link. The use of this website establishes the acceptance of these general conditions. However, if you have any questions, please contact our “Customer Service” service.
The following conditions regulate the sale of products presented on this website by the company: Casa Vigar SL, Partida Plans, Parc 331 a 334, 03740 Gata de Gorgos (Alicante – Spain), registered in the Mercantile Registry of Province of Alicante in Volume 1.411 general, Folio 190, Sheet A-12.111, Registration 1st with CIF code B-03268802.
1. PROPERTY OF CONTENT OF THE WEB (Copyright 2018)
Casa Vigar S.L. All rights reserved. All texts, images, graphics, sound tracks, video and animation data, as well as their composition or design, are protected by copyright and other protection laws. Its content can not be copied for commercial or other purposes, nor can it be displayed, even in a modified version, on other websites. The placement of hyperlinks to the website of Casa Vigar S.L. is only allowed with the prior written consent of Casa Vigar S.L. We would like to point out that certain images that are displayed on the websites of Casa Vigar S.L. are owned by third parties.
2. CONDITIONS OF PURCHASE AND USE OF THE ON-LINE STORE OF VIGAR (01/12/2010)
The general conditions of sale are intended to define the sales arrangements between Casa Vigar S.L. And the buyer. They apply to all proposed product sales of this website www.vigar.com or any other web page to which we can redirect you through a link.
Any order placed on this website assumes that the buyer has been informed of the general conditions of sale before the purchase, and have been accepted in full of its content by the buyer. Acceptance of these general conditions of sale takes effect to the validation of your purchase.
The applicable general conditions of sale will be in force from the day of the order’s validation by the buyer.
Casa Vigar S.L. Reserves the right to modify the general conditions of sale at any time and without prior notice. The modifications are then applicable to any order subsequent to this modification.
3. GEOGRAPHICAL COVERAGE OF THE OFFER
The products sold online on this website www.vigar.com or any other webpage that we can redirect you through a link are delivered in Spain(only peninsula and Balearic Islands) and Portugal.
4. CONDITION TO PROCEED TO AN ORDER
The buyer must have the legal capacity or be the holder of a parental authorization allowing you to place an order on the website www.vigar.com or any other web page to which we can redirect you through a link.
5. PROCESS AND ORDER PROCEDURE
The buyer can place your order online on the website www.vigar.com or any other website to which we can redirect you through a link. The data communicated by the buyer and registered by Casa Vigar S.L. In the buying process constitute proof of the transactions between Casa Vigar S.L. And the buyer. The validation click after filling out the order form constitutes an electronic signature with the same value as a handwritten signature. It will be an irrevocable acceptance of the general conditions of sale. The conclusion of the contract will be effective only after sending a confirmation email of the registration of the order by Casa Vigar S.L. After registering your order, you will be available to print the detailed voucher on the website www.vigar.com or on any other web page to which we can redirect you through a link in the “My Account” section. Casa Vigar S.L. Reserves the right to refuse an order in cases where a buyer has not paid the whole or part of an earlier order, or in the case of a litigation being latent.
6. PRODUCT INFORMATION
The products offered on this website have been selected from the collections of the VIGAR brand, so they maintain the same quality and guarantee status as the articles intended for sale to the public in another off-line sales channel.
Casa Vigar S.L. Does a photographic work to show the articles in the most realistic way possible. However, items may be subject to color variations depending on the calibration of your monitor.
In case of unavailability of the product once the order has been placed and before the end of the process of sending the sale in question, the buyer will be informed by e-mail or by telephone of the partial shipment or the cancellation of his order.
If the charge has already been taken into account when giving the information regarding the unavailability of the product, a refund procedure will be performed for the corresponding amounts, informing the buyer about it by sending an e- Mail.
Initiated this procedure, Casa Vigar S.L. Will proceed to the reimbursement of the amount of the articles satisfied by the buyer as soon as possible. In this sense, Casa Vigar S.L. Will refund the corresponding amounts within a maximum period of 8 days if the buyer used a debit card or Paypal and before the end of the corresponding month, if the payment took place by credit card.
8. PURCHASE LIMIT
The purchase of products brand VIGAR is not allowed for later resale. In this sense, purchases may not be made for an amount above 300 euros or containing more than 20 items. Customers who are interested in making purchases above this amount or quantity for purposes other than resale should contact the “Customer Service” service where they will be informed about the different options to make the desired purchase.
9. PRICES, PAYMENTS AND SECURITY AND CONFIDENTIALITY
The prices of our products are indicated in euros, with all Spanish taxes included and are firm and definitive. They do not include shipping costs. Casa Vigar S.L. Reserves the right to modify its prices at any time without prior notice. The products will be billed to the buyer based on the rates recorded at the time of order validation.
Special offers, promotions or discounts will be valid until the indicated date or until end of stock.
Payment by bank card
Payment of the entire price is calculated according to the order of the buyer who agrees to pay the price stipulated for the ordered items including the price of the items, as well as the postage costs.
Only the payment for one of the following bank cards will be accepted: VISA, MASTERCARD. Also the buyer can make their purchase through the services of PAYPAL. The charge on your card will be made the moment we confirm the order.
Credit cards will be subject to checks and authorizations by the issuing entity, but if the entity does not authorize the payment, we will not be responsible for any delays or non-delivery and we will not be able to formalize any order with You.
Payment by bank transfer
Payment can be made by bank transfer to our bank. You will find the data in the buying process. Once verified that the transfer has been made we will proceed to prepare the order.
Security and confidentiality
In order to give maximum security to the payment system, Casa Vigar S.L. Uses secure payment systems from leading financial institutions in e-commerce. In this sense, the confidential data of the payment are transmitted directly and in encrypted form (SSL) to the corresponding financial institution.
For Visa and MasterCard payment, Casa Vigar S.L. Only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol that is distinguished by the distinctive Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When you make the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Safe Electronic Commerce. Then, it will connect with the issuing bank of the same, which will request that it authorize the operation through a personal authentication code. The operation will only be performed if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.
As a complementary measure to the “Secure Payment” system and with the aim of collaborating in the prevention of fraud through the Internet, Casa Vigar S.L. Reserves the right to verify the personal data supplied by the customer and to take whatever measures it deems appropriate (including cancellation of the order) so that the goods purchased are delivered in accordance with the information contained in the order.
10. PAYMENT AND PROPERTY
The products ordered are property of Casa Vigar S.L. Until the final payment and integral of its price, shipping costs and taxes included.
The transport of items purchased at Casa Vigar S.L. Will be made through a courier company and will be delivered within approximately 2 to 7 business days. Deliveries will be made within the schedule of delivery of the transport company. In order to avoid incidents in the delivery (erroneous addresses, inability to find someone at home, etc.), it is essential to complete the form correctly, it is advisable to fill in the box related to the contact phone.
The tracking of orders can be made through the website www.vigar.com where it will be indicated, at any time, in which place the merchandise is until its final receipt by the customer.
The price of transport is 6 € for the Peninsula and Portugal and 12 € for the Balearic Islands.
It will not be possible to send orders to PO boxes.
Shipping costs can be changed at any time without prior notice. Any shipping costs that appear at the time of placing the order will be valid.
The products are delivered to the delivery address mentioned in the course of the order. In case of error in data Casa Vigar S.L. Is not responsible for the impossibility of delivery. In this case, the expenses originated by a new delivery will be paid by the buyer and invoiced at their real cost. Casa Vigar S.L. Undertakes to deliver the ordered items as quickly as possible.
12. CHANGES AND RETURNS
If, after receiving the purchase, you are not satisfied, you can return it within 7 business days from the date of receipt and provided the item has not been used or damaged.
It is imperative that the product to be returned is in its original condition and packaging, should not be used or damaged, retain labels and add-ins included in the box.
Shipping costs incurred in returning one or more items will be borne by us if the items are defective or you have received a wrong order. In any other case, they will be in charge.
As soon as we receive the article (s) and verify its perfect condition, we will make the payment for the amount of the merchandise, which will be made according to the conditions of your bank. Once the payment has been made we will send you a confirmation email.
Vigar.com reserves the right to refuse returns communicated or sent outside the set deadline or articles that are not in the same conditions in which they were received.
Casa Vigar S.L. Responds to the lack of conformity, which is due to normal wear and tear of the product due to its use, which is manifested within two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months that he or she had knowledge of it.
14. DATA SECURITY AND CONFIDENTIALITY
All information provided by customers of www.vigar.com will be used only to process purchase orders, to facilitate the navigation and purchase of VIGAR articles as well as to inform via e-mail and / or mail New products, special offers and news related to this website and / or VIGAR in general.
We guarantee that the data provided by customers will not be shared with third parties or companies outside the VIGAR group. The information provided will be collected on the server of Casa Vigar S.L. (Distribution company of Grupo Vigar) through SSL protocol and its transmission will be done in an encrypted way guaranteeing the confidentiality of the same. The server automatically recognizes: the IP address, date and time of entry and exit of the web page, as well as the files you have downloaded.
The personal data received will be processed in accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data and other regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form, in writing, by e-mail or by mail to the address:
Casa Vigar S.L.. Partida Plans, Parc. 331 a 334 03740 Gata de Gorgos (Alicante) España.
It is not the responsibility of Casa Vigar S.L., damages that could cause the Internet user to use the Internet (such as viruses, etc.).
16. WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications that we send to you are in writing. By using this website, you agree that most of the communications with us are electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you are aware of using this means of communication and acknowledge any contract, notification, information and other communications that we send electronically comply with the legal requirements to be written. This condition will not affect your rights as recognized by law.
If you have any questions, comments or suggestions about the products and services of our online store, please consult our FAQ section where answers to the most common doubts are available.
But you can also contact our “Customer Service” service:
Sending an e-mail to contact
By telephone at + 00.34 965 757 035 from Monday to Friday from 9 am to 2 pm and from 3 pm to 5 pm
By post, by writing to: Casa Vigar S.L .. Plans, Parc 331 a 334, 03740 Gata de Gorgos (Alicante) Spain.
18. LAW AND COMPETENT JURISDICTION
These General Conditions are governed by Spanish law. The parties submit, at their election, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of the user’s domicile.